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Briefing Note template

The City of Calgary issued over half a million-property assessment notices, including more than 25,000 eNotices. The customer review period is until March 10, 2020. If you have any questions, or want to ask about your assessment then call 311, or visit

I cannot stress this enough, after the review period there is no other opportunity to try to change your assessment.

One of the newest features that the City has done, is you can add/edit your properties details and may result in amended assessment value, which may result in changes to owner’s 2020 tax amount.  There is also an enhanced property tax calculator to help owners better understand and estimate their 2020 taxes.

Below are the most common questions my office receives via email or over the phone, if you still have questions please see above, or you can email my office at

1. Why is the Customer Review Period (CRP) important?

The Customer Review Period provides property owners the opportunity to review and ensure the accuracy of their assessment and learn more about how their value was prepared. Property owners are encouraged to:

 Review their assessment for accuracy and compare for equity using resources available on Assessment Search at

 Contact Assessment at 403-268-2888 to get more information, book an appointment with an assessor and, if necessary, update information.

2. How is the revenue neutral process helpful in explaining how an individual’s property taxes have changed due to that property’s change in assessment?

The revenue neutral tax process helps explain how an individual’s property taxes have changed due to that property’s year-to-year change in assessment. Each property’s change in taxes, occurs because the process of assessing properties each year results in taxes being re-distributed among properties. The Property Tax Calculator helps provide property owners with an estimate of 2020 municipal and provincial taxes.

3. What is Assessment Search?

Assessment Search, at, is a free City web service that provides current year assessment information and online tools and resources to help Calgary property owners understand and review their assessment for fairness and equity.

4. Will the general public be able to access assessment information online if they don’t own a property?

Yes. Assessment Search offers a Public Access service provides information through map and tabular based information including:

property location address 2020 assessed value



5. How can a business owner who leases or rents commercial space access information about the non-residential assessment of that building?

Business owners are encouraged to contact their landlords to request property assessment information. They can also search 2020 assessed values through the general public feature on Assessment Search. Assessment does not provide specific property details to non-property owners.

6. What if I still disagree with my assessment after reviewing and discussing it with an assessor?

If your concern cannot be resolved after discussing it with an assessor, you may wish to file an assessment complaint with the Assessment Review Board (ARB). The filing deadline is March 10, 2020. For more information, or to obtain a complaint form, customers can visit the ARB’s website at or call 403-268-5858.

Sean Chu

Sean Chu

Sean Chu arrived in Calgary from Taiwan in 1985 speaking not a word of English, and within 7 years he was a sworn officer with the Calgary Police Service. From that point on Sean worked with the Calgary Police Service as on Officer for 21 years in a number of roles until 2013.

One Comment

  • Bridge Dale says:

    Calgary property tax assessments were essential for me in 2020, and this article helped me understand how these assessments happened. I hope that this writer will do an assessment post this year, as well.

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