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Calgary Transit is piloting a new system for mobile ticketing that will allow riders to pay for and validate their transit fare using an app on their smartphones. Testing will take place from late June to late September on four routes in the city. Two of them will be in Ward 4 – Route 4 and Route 38.

“Calgary Transit is always looking for ways to improve the customer experience, including making paying for transit easier,” says Chris Jordan, manager of service design for Calgary Transit. “Our goal is to provide a reliable, secure and convenient option for our riders to buy and display their transit fare.”

The app will be tested for a 90-day period on routes:

4 – Huntington,
38 – Brentwood/Temple,
149 – Point Trotter, and
150 – 114 Ave. S.E.

Riders who regularly take one or more of these routes are invited to sign up to be a part of the pilot group.

The group will be asked to download a test version of the app, set up an account, including payment information, and use the app throughout the 90-day pilot. Their feedback will be used to fine-tune the app and confirm it meets the needs of Calgarians.

The deadline to sign up is May 29. “We’ve selected a system for the My Fare app that has been successful in many other cities, and are pleased to be testing it with our riders,” Jordan says. “This pilot will ensure we are providing the right payment options, in the right way, now and into the future.” For more information about the pilot visit calgarytransit.com/MyFare.  
Sean Chu

Sean Chu

Sean Chu arrived in Calgary from Taiwan in 1985 speaking not a word of English, and within 7 years he was a sworn officer with the Calgary Police Service. From that point on Sean worked with the Calgary Police Service as on Officer for 21 years in a number of roles until 2013.

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